Design Management / Service Design
This service design journey map is a personal account of my experience engaging with a popular cable and internet provider. The map chronicles the various touch points I encountered along with the actors and artefacts of the service offering. I tried to capture critical moments during the process as well as failure point along my journey.
I do recognize that everyone will experience a different encounter and may not necessarily go through the same touch point as I. In your examination of t his journey map please keep in mind that this is the experience of only one person and is not meant to represent a lager group of individuals.
