How it works...
... and the making of.
Brief:
HMSHost and Heineken wanted to create a new interactive bar experience in Lounge 2 at Schiphol airport that strengthened the Heineken brand’s connection with international travelers and encourage social interaction in an exciting and unpredictable way. Coupled with these social ambitions were some challenging tech specs: the bar would be open 18/7 with ± 500 visitors a day with an average staying time at the bar of 15/20 minutes 365 days a year. So all hardware, software and design choices needed to be durable (scratch/water proof) enough to cover the concept’s 5-7 years lifespan. The concept also needed to be flexible enough to be rebranded to campaigns and specific occasions, such as UEFA Champions League matches, Sensation, World Cup plays, etc. Heineken has a very clear idea of how it wants to connect with its key customers around the world.
HMSHost and Heineken wanted to create a new interactive bar experience in Lounge 2 at Schiphol airport that strengthened the Heineken brand’s connection with international travelers and encourage social interaction in an exciting and unpredictable way. Coupled with these social ambitions were some challenging tech specs: the bar would be open 18/7 with ± 500 visitors a day with an average staying time at the bar of 15/20 minutes 365 days a year. So all hardware, software and design choices needed to be durable (scratch/water proof) enough to cover the concept’s 5-7 years lifespan. The concept also needed to be flexible enough to be rebranded to campaigns and specific occasions, such as UEFA Champions League matches, Sensation, World Cup plays, etc. Heineken has a very clear idea of how it wants to connect with its key customers around the world.
The brief called for a bar that was smart and witty, progressive and contemporary, but simple enough to appeal to an international audience. Above all, it required an interactive experience that would make the Heineken brand relevant at Schiphol Airport.
Idea:
According to the Theory of Loose Parts (Simon Nicholson, 1972), the degree of inventiveness and creativity and the possibility of discovery in any given environment are directly proportional to the number of variables in it. We decided to put this idea to the test at The Heineken Interactive Bar @ Lounge 2.
The interactive bar uses smart tech to stimulate passengers to spontaneously connect, share, converse and play around. Read the thoughts and ideas other travelers have shared on the back of a digital coaster. Browse trough the intuitively easy coaster cloud with hundreds of messages. Heineken bottles or glasses ‘unlock’ new conversations
and you can learn about Heineken events and discover the story behind the Heineken star. You can share your thoughts as well, with the world by leave your mark on the back of a ‘digital’ coaster or leave a message for someone special☺ by sending him/her a code-protected personal message. A sure-fire way to make friends for life. The bar
continuously adapts to specific events and occasions (i.e. UEFA Champions League, festival)
How to create spontaneous conversations amongst strangers in one of the world’s business environments? The Heineken Interactive Bar @ Lounge 2 of Amsterdam Schiphol Airport. Share the experience and open your world.
According to the Theory of Loose Parts (Simon Nicholson, 1972), the degree of inventiveness and creativity and the possibility of discovery in any given environment are directly proportional to the number of variables in it. We decided to put this idea to the test at The Heineken Interactive Bar @ Lounge 2.
The interactive bar uses smart tech to stimulate passengers to spontaneously connect, share, converse and play around. Read the thoughts and ideas other travelers have shared on the back of a digital coaster. Browse trough the intuitively easy coaster cloud with hundreds of messages. Heineken bottles or glasses ‘unlock’ new conversations
and you can learn about Heineken events and discover the story behind the Heineken star. You can share your thoughts as well, with the world by leave your mark on the back of a ‘digital’ coaster or leave a message for someone special☺ by sending him/her a code-protected personal message. A sure-fire way to make friends for life. The bar
continuously adapts to specific events and occasions (i.e. UEFA Champions League, festival)
How to create spontaneous conversations amongst strangers in one of the world’s business environments? The Heineken Interactive Bar @ Lounge 2 of Amsterdam Schiphol Airport. Share the experience and open your world.
Concept: Ben Heppener, supported by Nico van Scherpenzeel
Art Directors: Ben Heppener, Alexander Zwennes (Kiss the Frog)
Designers: Ben Heppener, Marion de Backer (studio de Backery), Willem Zwaan (Grump)
Interaction Designers: Marco Jansen (Kiss the Frog)
Strategist: Ben Heppener
UX Designer: Ben Heppener, Marco Jansen (Kiss the frog)
UX Directors: Ben Heppener, Alexander Zwennes (Kiss the Frog)
Technical Realization: Maarten van der Mark (Kiss the Frog)
Software development: Maarten van der Mark (Kiss the Frog)
Animators: Ben Heppener, Marco Jansen (Kiss the Frog), Willem Zwaan (Grump), Suzanne Talens
Client: Heineken Nederland en HMS Host
Responsible at Client: Heineken: Menno Rombach and Ferry Tabeling (architecture), Tim Visser and Janina Vriesekoop (Digital), Constantijn van Nispen (Marketing), Bart Meinen (National Account Management) HMSHost: Jorrit Meijer, Hans de Mol, Paul Cieraad, Roel van Meyel, Jan-Willem Hilbron
Art Directors: Ben Heppener, Alexander Zwennes (Kiss the Frog)
Designers: Ben Heppener, Marion de Backer (studio de Backery), Willem Zwaan (Grump)
Interaction Designers: Marco Jansen (Kiss the Frog)
Strategist: Ben Heppener
UX Designer: Ben Heppener, Marco Jansen (Kiss the frog)
UX Directors: Ben Heppener, Alexander Zwennes (Kiss the Frog)
Technical Realization: Maarten van der Mark (Kiss the Frog)
Software development: Maarten van der Mark (Kiss the Frog)
Animators: Ben Heppener, Marco Jansen (Kiss the Frog), Willem Zwaan (Grump), Suzanne Talens
Client: Heineken Nederland en HMS Host
Responsible at Client: Heineken: Menno Rombach and Ferry Tabeling (architecture), Tim Visser and Janina Vriesekoop (Digital), Constantijn van Nispen (Marketing), Bart Meinen (National Account Management) HMSHost: Jorrit Meijer, Hans de Mol, Paul Cieraad, Roel van Meyel, Jan-Willem Hilbron
