I was commissioned by Keytree to work on the design and creation of an Android mobile application for Brakes, one of Europe’s leading foodservice providers.

Brakes drivers arriving at the Depot every morning were faced with long delays prior to starting their day as they needed to deal with a lot of paperwork and conduct vehicle checks and load checks carrying around pens and notepads. Drivers were also faced with long queues at the end of their day during 'de-kit' when reporting back to the Depot. 

On top of that, a lot of the conversations between Driver and Depot were not automated but instead drivers had to stop their vehicle to either text or call the depot throughout their day and whenever they encountered problems.

We developed a B2E mobile app that eliminated the need of carrying around paperwork (and the risk of misplacing it!) and significantly reduced the drivers' waiting time at the start and end of their shift. The app also has features that promote the drivers' safety and security.

We followed Agile methodology and Lean UX to design and deliver the mobile application. I worked hand-in-hand with the Product Owner and the SCRUM master to create the product backlog and user stories.

I started by creating pen-portraits based on research that had been previously carried out. The client had already defined a set of workflows that depicted the key user journeys. I organised and run an initial key stakeholder workshop where we refined those workflows and discussed the user needs in further detail.

We continued the project with me sketching some initial wireframes with clients and teammates to ensure everyone was on the same page and then I quickly moved to prototyping in Axure. I worked hand-in-hand with the designer and the developers in the team, taking them through my prototype and discussing together different solutions.

During the prototyping phase I led two meetings with the clients where I walked them through the prototype. On both meetings clients were very pleased with the prototype so we were able to quickly move to the next sprint.

Research: The next step was to plan and conduct a test of the prototype with real users. With the client's help, I recruited seven drivers and carried out one-to-one in-depth interviews. Their feedback was invaluable. I analysed my findings and proceeded to present them to the client with prioritised recommendations and together we chose what to implement in the first phase. As part of the recommendations document I also included some training suggestions and tips for the change management process.

At every sprint the designer was one step behind me and he was progressing with the designs as I was handing him my wireframes.