My master's thesis explored loneliness in young adults (18-24) in Glasgow. Using ethnographic observation, I discovered the way young adults spoke about their experiences with loneliness and the factors that contributed. I conducted scoping interviews with a range of support workers to understand their service features, intentions of care, and limitations. Based on these conversations, I developed a service roadmap prototype consisting of 5 stages towards a future landscape of belonging. Throughout this thesis, visualisation was a vital tool for reflection, synthesis, and communication. A core aim of my project was to use visuals to clearly, engagingly, and comprehensively communicate with stakeholders and users alike. With further feedback from support workers, I developed this roadmap into a finalised prototype that could be used to shape the next steps towards improving young adult support with loneliness in Glasgow. 

I took an assets-based approach throughout my project in order to uplift and maximise the existing skills, resources, and knowledge within the support network of Glasgow. This approach was guided by design justice principles, particularly: 

Principle #5 

"We see the role of the designer as a facilitator rather than an expert"

Principle #8: