- Understanding user needs

- Adapting different use cases 

- Designing features for the new website with the Mobile First approach 

- Application improvements, prototyping on Sketch and Invision

- Prioritization of needs, adaptation of Mockups for MVP and next version

- User testing: Interview and questionnaire with our defined personas

- Hotjar : Gathering data, analyse tests results and transform them in concrete and understandable improvements

- Evangelization of methods UX with the different actors. 

- Creation of summary documents to support user needs. 

- Internal workshop to generate and prioritize upcoming new features

- Testing on multi devices and multi languages